If you're struggling, we really want to help.
We understand the worry and concern that you may face if you are having difficulties in meeting your mortgage payments, which is why our experienced team are here to help and support you.
If you're having trouble paying your mortgage, then please get in touch with us as early as possible. It is important that we get a full understanding of your situation and the sooner you let us know the quicker we can help and get you back on track.
Get in touch
You can call the team on 0344 892 0155
Mon - Thu 08:00am - 08:00pm
Fri 08:00am - 05:30pm
Sat 09:00am - 01:00pm
If you wish to know your mortgage balance, the date of your next statement or anything else you need to discuss with our Customer Service team, you can login to your online mortgage service.
Our address
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
Debt advice and support.
There are a number of organisations which may be able to help if you are experiencing or think you might experience financial difficulty. We have listed the websites of some organisations in the table below with an overview of the services they provide.
StepChange Debt Charity
We provide the UK’s most comprehensive debt advice service. We help people with debt problems take back control of their finances and their lives.
Call: 0800 138 1111
Visit: StepChange
National Debtline
National Debtline is a debt advice charity run by the Money Advice Trust. We are a free and confidential debt advice service for people in England, Wales and Scotland.
Call: 0808 808 4000
Visit: National Debtline
MoneyHelper
MoneyHelper is here to help, so you can move on with life.
Call: 0800 138 7777 (English)
0800 138 0555 (Welsh)
Visit: MoneyHelper
Citizens Advice
Our network of independent charities offers confidential advice online, over the phone, and in person, for free
Call: 0800 240 4420
Visit: Citizens Advice
Payplan
We offer free, simple debt advice to anyone who needs it.
Call: 0800 280 2816
Visit: PayPlan
Money Advice Scotland
Money Advice Scotland is Scotland’s money charity. We exist to help people in debt, support money advisers, and influence policy.
Call: 0141 572 0237
Visit: Money Advice Scotland
Business Debt Line
Business Debtline is a charity run by the Money Advice Trust. We are a free debt advice service for the self-employed and small businesses in England, Wales and Scotland.
Call: 0800 197 6026
Visit: Business Debtline
Other support services and organisations that can help
Legal Aid
Legal aid can help meet the costs of legal advice, family mediation and representation in a court or tribunal.
Visit: Legal Aid
Financial Ombudsman
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
Visit: Financial Ombudsman
Age UK
In the UK we help millions of people every year, providing support, companionship and advice.
Visit: Age UK
Samaritans
We’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.
Visit: Samaritans